State Farm® Insurance Agent Poonam Walia
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dustin Rice (Dustiferous)
August 31, 2026
5
out of
5
rating by Dustin Rice (Dustiferous)
"Got helped by Samantha moving my car insurance. She was quick, concise, and clear while still being friendly."
We responded:
"Dustin, thank you for the fantastic review! We’re always here to support you with your insurance needs in Riverside. "
Juan Ramirez
August 27, 2026
5
out of
5
rating by Juan Ramirez
"Samantha was awesome Excellent Customer service Explain my policy what I was paying for and what was i covered for she deserves a raise"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Riverside. "
Claudia A
August 20, 2026
5
out of
5
rating by Claudia A
"I had such a great experience with Samantha & Shaliyah! These two ladies made purchasing auto insurance quick, easy, and stress-free. They took the time to explain everything thoroughly, answered all of my questions, and made sure I understood my coverage and options before moving forward. The entire process was fast and simple, and their customer service was amazing. I truly appreciate how helpful, patient, and professional they were. Highly recommend!"
We responded:
"Thank you for the 5-star review, Claudia! We’re proud to serve the Riverside community and truly appreciate your support. Claudia, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Stace
August 18, 2026
5
out of
5
rating by Stace
"We needed new car insurance late in the day and Samantha Olivas was not only able to do everything needed, but did it quickly and efficiently. We got the proof-of-insurance docs quickly too, and are all set! Thank you Samantha!"
We responded:
"Stace, thanks so much for your review. We love getting feedback about our service. Please get in touch if there is anything else we can do to make your day. - Poonam Walia"
D Grandon
August 14, 2026
5
out of
5
rating by D Grandon
"Very good service. Samantha was very patient and thorough with explaining all our options. We were State Farm customers in the past and she made us welcomed back home."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Bibek Regmi
August 11, 2026
5
out of
5
rating by Bibek Regmi
"nice policy (life +vehicle), explained clear to me would recommend to other as well, Samantha provided me the best offer"
We responded:
"Thank you for the 5-star review of Poonam Walia’s team - we really appreciate your kind words! "
Vicky Alvarado
August 11, 2026
5
out of
5
rating by Vicky Alvarado
"Sí, siempre he tenido muy bonita, experiencia y con Samantha y me ha ayudado en todo lo que necesito sobre mi Aseguranza y cualquier documento que necesito sobre mis Carros o mi Póliza"
We responded:
"Thank you so much for the 5 stars, Vicky! We really appreciate your support. If you ever need anything, feel free to reach out anytime. Gracias por su reseña de cinco estrellas. Agradecemos sus comentarios y nos complace saber que tuvo una experiencia positiva con el equipo de Poonam Walia, agente de State Farm. Si tiene más preguntas o necesita ayuda, no dude en comunicarse con nosotros aquí en Riverside. "
Kathy Fishkin
August 8, 2026
5
out of
5
rating by Kathy Fishkin
"Samantha did a great job"
We responded:
"Thank you so much for the 5 stars, Kathy! We truly appreciate your feedback and are always happy to help whenever you need us. "
Laura Garcia
August 6, 2026
5
out of
5
rating by Laura Garcia
"Excelente servicio y muy buena atención"
We responded:
"¡Muchísimas gracias por la reseña de cinco estrellas, Laura! Agradecemos mucho sus comentarios. Si en algún momento quiere hablar con nosotros sobre sus necesidades de seguro, ¡aquí estamos para ayudarle! "
Jake Rodriguez
August 4, 2026
5
out of
5
rating by Jake Rodriguez
"It was good to talk to actual person(s)!!
For the Record it am NOT a very tech savvy person & do appreciate someone there to walk me through the insurance company particular instructions."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Poonam Walia’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Lupe Navarro
July 24, 2026
5
out of
5
rating by Lupe Navarro
"El servicio que recibí de Samantha fue excelente 👌"
We responded:
"¡Gracias por la increíble reseña, Lupe! En verdad, la meta de nuestro equipo es superar las expectativas en relación con todas las necesidades de seguros. "
Meher Irani
July 3, 2026
5
out of
5
rating by Meher Irani
"State farm has been great. Samantha specifically was able to help me suspend insurance for one of my vehicles and was very kind and efficient. Been with state farm for 2+ years and very happy with direct service."
We responded:
"Meher, thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Riverside insurance team. "
Raul Regalado
June 30, 2026
5
out of
5
rating by Raul Regalado
"Just want to thank Poonam and her team specifically Samantha for all the help with a current claim. Samantha answered and returned every call informatively and promptly. Can’t thank her enough for her patience and help. This office is great and everyone there is as helpful as Samantha. Thank you guys very much!"
We responded:
"Hi Raul, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Riverside. If you ever need help, we are just a phone call away! - Your State Farm Agent, Poonam Walia "
Yara Hernandez
May 6, 2026
1
out of
5
rating by Yara Hernandez
"Inappropriate and unprofessional"
We responded:
"Dear Yara,
Thank you for the opportunity to provide you with a quote. Our last outreach was on May 4th, and just prior to your posting this review, we received your email requesting that we cease contact. Since then, we have fully respected your wishes and have not reached out further.
Our team made every effort to assist promptly, but we did not receive a response until your recent request to stop communications. While we understand your frustration, we believe our interactions were professional and appropriate.
We feel it is unfortunate to receive a 1-star review immediately after you contacted us to halt communication, before we had the chance to address any concerns you may have had.
We remain committed to providing respectful and professional service, and we regret that your experience did not reflect this. Thank you for sharing your feedback.
Sincerely,
Poonam W"
Ruben Carrico
April 25, 2026
5
out of
5
rating by Ruben Carrico
"Agent Jonathan Macias was very helpful and courteous. He helped me save $400 for the year on my car insurance. Thanks I just renewed my car insurance policy with Francisco Ordóñez with more savings for the next six months. Thanks to everyone for keeping me updated."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
bombclub1
March 30, 2026
5
out of
5
rating by bombclub1
"I spoke with Jonathan, to see about a new policy, he is very knowledgeable and professional, at the end of our conversation I switched from Hagerty to State Farm."
We responded:
"Thank you for taking the time to share your experience! We’re glad to hear that Jonathan was able to provide knowledgeable and professional assistance during your conversation. We appreciate your consideration and wish you the best with your new policy.
If you ever need anything in the future, please don’t hesitate to reach out."
Frances Lundy
February 25, 2026
5
out of
5
rating by Frances Lundy
"Jonathan was very professional and friendly.
Thank you"
We responded:
"Thank you for your kind review of State Farm Agent Poonam Walia’s Team. We appreciate it!"
Heather Mia Mault
February 12, 2026
5
out of
5
rating by Heather Mia Mault
"Samantha was super efficient, kind, and professional! Got me hooked on State Farm like a 90s phonics kid. Give this woman a raise because she was so kind🥹 she literally told me about her Starbucks coffee and took 5 billion seconds to listen to me WHILE keeping her call on track. 1000/10 would recommend. Best phone agent EVER. SAMANTHA is a girls girl. Love her, LET HER THRIVE"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Poonam Walia’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Jose Valdez
November 25, 2025
5
out of
5
rating by Jose Valdez
"Thank you Jonathan for the best coverage, and a great price for my insurance! Totally recommend Jonathan for all your insurance needs. 💯"
ghazwan georgees
November 20, 2025
5
out of
5
rating by ghazwan georgees
"Xavier helped me with anything and explained everything very simple and very good service"
Nancy Baca
November 14, 2025
5
out of
5
rating by Nancy Baca
"Jonathan helped me out today with my auto insurance. Kind and very knowledgeable very satisfied with the customer service and auto policy rates!"
Giselle L
November 11, 2025
5
out of
5
rating by Giselle L
"Jonathan was super helpful great service, answered all mu questions and fully walked me through the process and made it easy to insure both vehicles. Highly recommend thank you!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Rosendo Murillo Hernandez
October 24, 2025
5
out of
5
rating by Rosendo Murillo Hernandez
"Excelente servicio y atención por parte de Jonathan, lo recomiendo ampliamente 👍"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Evan Vargas
October 15, 2025
5
out of
5
rating by Evan Vargas
"Jon Gonzales saved me 100 dollars a month on my insurance premium and even added insurance. He is a super friendly guy and answered all of my questions in a very straightforward manner. I'm glad I made the switch. Thanks Jon!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Arturo Garcia
October 9, 2025
5
out of
5
rating by Arturo Garcia
"I thank's to Xavier for his exelent customer service. Really profesional and straight to the point on my auto insurance quote. I will come to him again for any insurance needed.
Once again, thank you Xavier."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"